FAQ

ZIMZOM FAQ

 Booking and Payment of Services

Reservations can be made by 18:00 (KST) before the service date.

  • You can change and cancel the reservation on the website until 18:00 (KST) the day before the service use date. In this case, no fee will be charged for changing and canceling the reservation.
  • Cancellations and changes made after 18:00 (KST) before the service date cannot be refunded.

Consignment and Receipt of Luggage

Common Things

YES.
The service charge will be 30,000 won for the transfer between the hotel and the airport, and 20,000 won for the transfer between the hotel and the airport.

ZIMZOM rates separately depending on the size and weight of the luggage.

  • Fee Information (Seoul)
  • Medium Size
    Carrier which 28 inches & under. Box which total linear dimensions (length+width+height) of 120cm and total weight 23kg & under
    : 20,000KRW/day per one luggage (Airport ↔︎ Accommodations)
    : 15,000KRW/day per one luggage (Accommodations ↔︎ Accommodations)
  • Large Size
    Carrier which 28 inches over. Box which total linear dimensions (length+width+height) over 120cm ~ under 150cm and total weight 23kg ~ under 28kg
    : 25,000KRW/day per one luggage (Airport ↔︎ Accommodations)
    : 15,000KRW/day per one luggage (Accommodations ↔︎ Accommodations)
  • Extra Size
    Immigration bags, golf bags, scuba bags, bicycles, strollers, boards etc… Box which total linear dimensions (length+width+height) over 150cm and total weight over 28kg
    : 30,000KRW/day per one luggage (Airport ↔︎ Accommodations)
    : 20,000KRW/day per one luggage (Accommodations ↔︎ Accommodations)

Domestic

  • You can drop-off your luggage from 7:00(KST) to 15:00(KST) at Incheon Airport.
  • You can drop-off your luggage from 9:00(KST) to15:00(KST) at Gimhae Airport and Busan Station.
  • You can pick-up your luggage from 16:00(KST) to 21:00(KST) at Incheon Airport T1, T2.
  • You can pick-up your luggage from 16:00(KST) to 20:00(KST) at Gimpo Airport.
  • You can pick-up your luggage from 15:00(KST) to 20:00(KST) at Gimhae Airport and Busan Station.
  • If you pick-up your luggage after the deadline, you may incur an additional charge.
  • Seoul: You can drop-off your luggage from 10:00(KST) to 12:00(KST), For hotels, you must leave your luggage at the front desk by 11:00(KST)
  • Seoul: You can drop-off your luggage from 9:00(KST) to 15:00(KST)
NO. You can pick-up your luggage from 17:00(KST)
Your luggage can only be found at your accommodations after 17:00(KST)
Currently, only Seoul and Incheon Airport, Gimpo Airport, Busan Station and Gimhae Airport are available for service.
Please make a reservation to a collectible address, such as a convenience store or security office. Leave the luggage, take a picture and send it by the SNS.

Service Use

Common Things

Expensive precious metals, expensive items, electronics, items at risk of breakage, perishables, flammable chemicals or psychotropic drugs may be denied delivery. Please refer to the terms and conditions for details.
In the event of a loss or damage of luggage, it must be proved that a mistake was made by the company, and the maximum amount of compensation is 500,000KRW. Please refer to the terms and conditions of your order application for details.

Domestic

If your flight is delayed due to an airline or natural disaster, you will receive a refund if you arrive late, but due to personal reasons, you will not be able to receive a refund.
We will ship it directly to your home via the EMS Post Office International Express.
  • We charge 5,000KRW/day per one luggage for storage regardless of size.
  • If you specify the date you would like your luggage to be booked until 18:00(KST) the previous day, you can receive it on the day you wish, in conjunction with our storage services.

This is the FAQ from ZIMZOM customers.
If you need more help, please email reservation@zimzom.co.kr or
please contact ZIMZOM Customer Service (1670-7496).